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AIRLINES TICKETING – FAQs
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What is your billing currency and what currency is the fare price quoted in?
How do I make changes to my flight booking or my profile?
How do I make flight bookings for infant/s?
Note: What is “Infant passenger”:
How can I add a s over city/ies to my flights?
How do I enter my frequent flyer number, meal requests and seat preference?
Can I cancel my flight booking?
Can I make a booking for and on behalf of someone else?
Do I need to reconfirm my flights?
Are those departure and arrival times shown in each city local?
What should I do if the name on my ticket is different than my passport name?
Can I have an open-dated ticket?
What should I do if I didn’t receive any confirmation e-mail in relation to my flight booking?
Do I have to enter my names as shown in my passport for flight booking?
What is the maximum number of seats I can book for one reservation?
Does my flight booking qualify for Frequent Flyer Points?
Will all of my traveling companions be seated together during our flights?
Can I book flights from www.balimelalitours.com when I am living overseas?
Can I book flights from www.balimelalitours.com for all departure cities in the world?
Can I book flights through the phone or at your Ticketing Office?
Must I accept the new flight itinerary offered as a result of flight schedule change?
If my computer hangs during the booking process, how can I confirm whether My Booking was successful?
Why does my itinerary say there are seats available, but when I go to reserve them it says none are available?
Why am I unable to access Asia Travel’s site?
I purchased travel insurance earlier but now I need to change my flight. What should I do?
What is an Electronic Ticket? (E–Ticket)
How do I know if my flight booking is confirmed?
When and how will I get my air ticket?
Which ticketing office to contact?
What should I do if I want to make changes to my ticket?
Can I purchase multiple flight itineraries or round-the-world tickets on-line with you?
How do I know the total cost for my flight bookings are inclusive of taxes, surcharges and fees?
Why the current online airfare is different to the one I have already paid for earlier?
Why do my tickets appear to carry additional restrictions?
What does “non-refundable, non-exchangeable and non transferable” mean?
Where do I check the rules and conditions for my airfares?
What does it mean when a flight number has one airline’s name but the flight is actually operated by another airline?
What will happen to My Booking if I do not come and pay for it?
Do I need to change my ticket as a result of flight schedule change?
What should I do if I cannot travel on the day of my departure?
What should I do if I lose my paper ticket?
Where is Bali Melali Tour & Travel office?
How can I pay for my flight booking?
Why is the fare amount printed on my ticket different from the amount I paid?
Will charges be billed to me once I enter my credit card details on-line?
Is it safe to provide my credit card information safe in your Booking Engine?
How do I get my refund of unutilized tickets or document?
How long does it take to process refund after cancellation of my transaction?
For air ticket, refund will generally takes from 2 to 5 months
For hotel accommodation, refund will generally takes from 1 to 2 weeks
Why do I get “payment is unsuccessful” when paying online?
What are the standard procedures for airport check-in?
What documents and documentation are required for my travel?
Does children and infants require passport to travel?
Where can I find information on Travel Advisory?
Copyright @ 2008 AT PT. BALI MELALI INTERNATIONAL. All rights reserved.
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How do I tell which room type is on request and which room type is available with instant confirmation?
If a room is on request, how long does it takes to get it confirmed? What should I do if I do not receive any response?
Can I make special requests (e.g. non-smoking room / room on high-floor / king-sized bed / early check-in, etc.) Will the hotel accommodate these requests when I check-in?
I am not comfortable furnishing my credit card details over the internet. If I choose to provide credit card details through the fax option instead, would I still be able to get instant confirmation?
Can I reserve a room for check-in either today or tomorrow? What are the complications for last-minute reservations?
I am arriving past midnight. Should I key-in the date of my check-in as the date before midnight or the date after midnight?
What is your billing currency and what currency is the room-rate quoted in?
My child is travelling with me. What is your child reservation policy?
When trying to make a booking through www.balimelalitoursl.com I get redirected to another domain -- www.balitravelliving.com. Is this site legitimate?
What do these terms mean? (FIT, GIT, FB, HB, BB)
What is a hotel confirmation voucher?
When will my reservation be at the hotel?
Once I have made my reservation, will I receive any written confirmation from the hotel?
How do I check the status of my hotel booking?
What type of credit cards do you accept?
My credit card number is correct but why is it not accepted?
Do I need to pay now or pay later? What are your modes of payment?
Is the room rate displayed per-room per-night or per-person per-night?
Are your rates inclusive of breakfast?
Is there any hidden charge when making a booking with us?
What are your cancellation policies?
What are your amendment policies?
When and how soon can I expect to receive my credit card refund in the event that I cancel my booking or shorten my stay?
Is it safe for me to use my credit card online?
What is the difference between Standard, Superior and Deluxe room categories?
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